Terms & Conditions

Exclusions & Liability

• All warranties herein will exclude any items installed incorrectly, misused, neglected, altered, or abused. Any damages, failures, or defective items are subject to the discretion of Havells Lighting.  Failure to follow instructional documents or manual will void all warranties.
• Havells Lightingshall have no liability whatsoever in any event for payment of incidental or consequential costs including, without limitations, installation costs, and damages for personal injury or property.
• All individual or companies using Havells Lightingproducts are required to follow all National, State, and local government laws and guidelines requiring installation, use and disposal of products.
  
  

Havells Lighting reserves the right to examine all products and reserves the right to be the sole judge as whether any product is defective and covered under warranty.

Damaged Items

Any item(s) received damaged due to shipping must be reported to Havells Lighting within 7 business days of receiving the package. Please inspect the package(s) upon receipt to make sure all parts are included and no damage is present. If you encounter damage or missing parts, please contact Havells Lighting at 855-HAVELLS(4283557) to request a damage call tag (DCT). Once a DCT has been issued the item must be returned to the shipping company in the original packaging. If no DCT is issued a Return Merchandise Authorization (RMA) number may be issued for return of the product to Havells Lighting for inspection of damages. Once received, if damage is found to be caused by shipping or improper packing, a replacement will be sent free of charge.

Defective Items

Any items found to be defective within the warranty period must be returned to Havells Lighting in the original packaging for evaluation.  In the event of a return of a defective item (s), an RMA number must be obtained by contacting Havells Lighting at 855-HAVELLS(4283557).  Buyer is responsible for the shipping of the defective item to Havells Lighting. If the product is found to be defective, a replacement product will be issued at no charge .

Returns

A customer may return an item for any reason within the first 30 days of receiving it by contacting Havells Lighting to obtain an RMA number. An RMA can be obtained by calling Havells Lighting at 855-HAVELLS(4283557). An RMA must be obtained within 30 days of receiving the product. The customer will be responsible for the cost of shipping the product back to Havells Lighting.

The following items will have  NO RETURN POLICY:
1. Special Orders
Special order is defined as any non-inventory item or group of items, which was ordered expressly and uniquely for a specific customer. Any item from our product list can fall under the definition of the special order.
2. Custom Cuts
Any item that is considered a custom cut, a sample, or that has been cut or sized by Havells Lighting specifically for that customer’s unique requirements and specifications.
3. Clearance, Closeout, and Overstock Items
Any item that is sold as a partial product, open box, used, or other than new. All returns are subject to approval and the refund policy stated below.

Refunds

All returns are subject to a 15% restock fee and must be returned in like-new condition within 30 days of receiving the product. An RMA must be obtained by calling Havells Lighting at 855-HAVELLS(4283557) Anderson South Carolina office directly for any items returned for a refund.

Product Warranty

Below you will find product-specific warranty information, as well as general warranties that cover all Havells Lighting products. Normally all products carry 3 years warranty or 5 year warranty.

• Any misuse or improper installation or damage will immediately void warranty.
• Damage caused by wind, flood, earthquake, storms including lightning, water or any other act of nature will not be covered under warranty.
• Power surge damage is not covered under warranty.
• Use of unapproved replacement parts, connections, or unauthorized service will void the warranty.
• Failure to follow instructional documents or manual will void all warranties.
• Damage caused by improper voltage input or physical damage from misuse or improper installation will void the warranty.
• Warranty is valid for original purchaser as defined on invoice. Warranty is non-transferrable.
• Warranty is subject to change without notice.
  
  

The Havells Lighting Warranty shall be the sole remedy of the Customer and the sole liability of Havells Lighting to the Customer. Havells Lighting does not imply statutory warranty of merchantability or fitness for a particular purpose to be made or to be implied.  

In no event shall Havells Lighting including its subsidiaries, affiliates, officers, directors, employees, or agents be liable for any claims asserting or based on:

• Loss of facility
• Loss of Equipment, Cost of Substitute property
• Loss of Revenue or Cost of Capital
• Loss of Business, Profit or Property Value
• Down Time Cost or Claimant’s Customers
• Loss of goodwill
  
  

In no event shall Havells Lighting including its subsidiaries, affiliates, officers, directors, employees, or agents be held liable for any damages, injury, or loss of life due to installation or use of any Havells Lighting products.

LED Fixtures

• All Led light Fixtures with UL/DLC certification carries 5 years warranty for replacement of the parts or whole fixture. In case fixture is having bad driver, new driver will be furnished against the warranty fulfillment where as in case of LED chip goes bad, whole new fixture is replaced with the same or similar design/performance.
• All the light Fixtures with Energy Star certification carries a warranty of 3 years or hours specified on each packages. During the specified period fixture carries full replacement warranty.
• All Fixtures with having only UL certification, carries 3 years full replacement warranty on parts or fixture.
• No warranty Coverage for labor cost to replace or repair the fixtures.

LED light Bulbs

• All light bulbs carries 3 years or 25000 hrs of life time warranty for replacement. Replacement will be done with the same or similar bulbs/fixtures at the time of replacement.

LED Gas Price Sign

• LED gas price signs are warrantied for 5 years replacement parts and material. No warranty on the cost to replace parts. Remote, cable, batteries are subject to verification before replacement is provided. LED Vanity Mirror

LED Rope Lights

• LED rope lights carry a 30-day manufacturer’s warranty for non-working sections and the included accessories. For section(s) failures, a replacement section(s) will be sent out along with an invisible splice kit(s) free of charge for the end user to make repairs. If during troubleshooting with a Havells Lightingrepresentative, the entire product is found to be defective or 30% or greater is not working, an RMA number may be issued for further testing to determine the cause. If the product is found defective a replacement will be sent free of charge.
• After the 30 days the LED rope lights will carry a 2-year limited warranty on non-working sections. During this time any failed section(s) will be covered by free replacement section(s) and invisible splice kit(s) for repair by the end user. In the event of a failure that includes 30% or more, special consideration (at the sole discretion of Havells Lighting) may be made for replacing the entire spool(s) only upon the return and testing of the product(s) by Havells Lighting.

LED Strip Lights and Modules/Drivers

• LED Strip Lights and Modules /Drivers carry a 30-day manufacturer’s warranty for non-working sections and the included accessories. For section(s) failures a replacement section(s) will be sent out along with solder-less splices free of charge for the end user to make repairs. If, during troubleshooting with a Havells Lightingrepresentative, the product is found to be defective or 30% or greater is not working, an RMA number may be issued for further testing to determine the cause. If the product is found defective a replacement will be sent free of charge.
• After the 30 days the LED Strip Lights and Modules /Drivers carry a 2-year limited warranty on non-working sections. During this time any failed section(s) will be covered by a free replacement section(s) and solder-less splices for repair by the end user. In the event of a failure that includes 30% or more, special consideration (at the sole discretion of Havells Lighting) may be made for replacing the entire spool(s) only upon the return and testing of the product(s) by Havells Lighting.

LED Sign Tubes 

• Havells Lightingwarrants to the original purchaser of our LED Sign Tubes that product will be free of defects in material and workmanship for five (5) years from date of purchase. The warranty will expire five years from purchase date.

LED Displays

• Havells Lightingwarrants to the original purchaser of our LED Displays that product will be free of defects in material and workmanship for three (3) years from date of purchase. The warranty will expire three years from purchase date.
• Incorporation of accessories, attachments, mounting accessories, software, mounting structure, conduit, wiring, trenching, or any accessories not provided with Display Screens or any exceptional causes will not be covered under warranty.
• Power surge damage is not covered under warranty.
• Use of unapproved replacement parts, connections or unauthorized service will void warranty.
• Failure to follow instructional documents or manual will void all warranties.
• Damage caused by improper voltage input or physical damage from misuse or improper installation will void warranty.
• A Display Screen Cabinet Color Fading or LED degrading from outdoor exposure is not covered under warranty.
• Use of a surge protector is highly recommended.